At D'Somani, we aim to make the delivery process seamless and efficient. Our Shipping Policy outlines how we handle the shipment of your orders.
1. Shipping Locations
We ship across India, ensuring that our products reach even the remotest locations.
For international shipping, please contact our customer support team at dsomani7653@gmail.com or call +91 9974037653 for assistance.
2. Delivery Timeframes
- Ready-to-Ship Products: Delivered within 1–2 business days from the date of order confirmation.
- Custom Orders: Delivered within 4–5 business days, depending on the customisation.
Note: Delivery timelines may vary based on destination or unforeseen circumstances such as weather or transport delays.
3. Shipping Charges
- Within India:
– Free shipping for orders above ₹1000.
– A nominal fee applies for orders below ₹1000. - International Shipping:
Charges are calculated based on the size, weight, and destination of the product.
4. Order Processing
– Orders are processed within 1–2 business days after payment confirmation.
– Custom orders may take additional time for processing.
5. Tracking Your Order
– Once your order is shipped, you will receive an email or SMS with a tracking link to monitor its status in real-time.
– For assistance, contact our customer support team.
6. Packaging and Handling
We take extra care to securely package all products to ensure they arrive in perfect condition.
For fragile or large items, additional protective packaging is used.
7. Delivery Guidelines
– Please ensure someone is available to receive the order at the delivery address.
– If the delivery attempt fails due to unavailability, the logistics provider will reattempt delivery.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
– Notify us within 48 hours of delivery at dsomani7653@gmail.com with photographs of the product and packaging.
– We will arrange for a replacement or refund as per your preference.
9. Changes to the Shipping Address
Shipping addresses can be modified within 24 hours of placing the order by contacting our support team.
10. Delays and Exceptions
While we strive to deliver on time, delays may occur due to:
– Natural calamities or force majeure events.
– Issues with the logistics provider.
– Remote or difficult-to-reach locations.
We will keep you informed in case of any delays.
11. Customer Support
For any shipping-related queries, feel free to contact us:
📞 Phone: +91 9974037653
📧 Email: dsomani7653@gmail.com
We appreciate your patience and understanding as we work to deliver your order with care and precision.